Does relationship quality matter in e-services? A comparison of online and offline retailing

✍ Scribed by Gianfranco Walsh; Thorsten Hennig-Thurau; Kai Sassenberg; Daniel Bornemann

• Book ID: 116694977
• Publisher: Elsevier Science
• Year: 2010
• Tongue: English
• Weight: 284 KB
• Volume: 17
• Category: Article
• ISSN: 0969-6989
• DOI: 10.1016/j.jretconser.2009.11.003