๐”– Bobbio Scriptorium
โœฆ   LIBER   โœฆ

Does empowerment translate into action? An examination of service recovery initiatives

โœ Scribed by Paula Phillips Carson; Kerry David Carson; William Eden; C.William Roe


Book ID
117729442
Publisher
Elsevier Science
Year
1998
Weight
983 KB
Volume
3
Category
Article
ISSN
1084-8568

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How does satisfaction translate into per
โœ Jin Zhang; Wei Zheng ๐Ÿ“‚ Article ๐Ÿ“… 2009 ๐Ÿ› John Wiley and Sons ๐ŸŒ English โš– 122 KB

## Abstract The purpose of this study is to add new insights into the mechanism through which job satisfaction relates to job performance. Affective commitment was tested as a potential mediator between job satisfaction and job performance, and traditionality was used as a potential moderator betwe