Does customer satisfaction increase firm performance? An application of American Customer Satisfaction Index (ACSI)

✍ Scribed by Sun, Kyung-A; Kim, Dae-Young

• Book ID: 120631599
• Publisher: Elsevier Science
• Year: 2013
• Tongue: English
• Weight: 747 KB
• Volume: 35
• Category: Article
• ISSN: 0278-4319
• DOI: 10.1016/j.ijhm.2013.05.008