✦ LIBER ✦
Do complainants appreciate overcompensation? A meta-analysis on the effect of simple compensation vs. overcompensation on post-complaint satisfaction
✍ Scribed by Katja Gelbrich; Holger Roschk
- Book ID
- 106454900
- Publisher
- Springer US
- Year
- 2010
- Tongue
- English
- Weight
- 233 KB
- Volume
- 22
- Category
- Article
- ISSN
- 0923-0645
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