A library or just another information re
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Stephann Makri; Ann Blandford; Jeremy Gow; Jon Rimmer; Claire Warwick; George Bu
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Article
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2007
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John Wiley and Sons
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English
β 276 KB
π 2 views
## Abstract A user's understanding of the libraries they work in, and hence of what they can do in those libraries, is encapsulated in their βmental modelsβ of those libraries. In this article, we present a focused case study of users' mental models of traditional and digital libraries based on obs