𝔖 Bobbio Scriptorium
✦   LIBER   ✦

Differentiating in-stock service by customer value

✍ Scribed by Zoller, K.

Book ID
126845183
Publisher
Taylor and Francis Group
Year
2006
Tongue
English
Weight
325 KB
Volume
9
Category
Article
ISSN
1367-5567

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The purpose of this article is to study the level of β€œin‐stock” customer service performance being offered in the catalog channel of distribution. The article provides benchmark information for the catalog industry. More importantly, the article serves as one test of the effectiveness of the modern