Developing performance support for computer systems: a strategy for maximizing usability and learnability

✍ Scribed by Williams, James R

• Publisher: CRC Press
• Year: 2004
• Tongue: English
• Leaves: 367
• Category: Library

✦ Table of Contents

Content: INTRODUCTIONWhy Performance Support?What is Performance Support? Design Approach Types of Performance Support Performance Support System Model How to Use This BookReferencesDESIGN ENVIRONMENTS AND STRATEGIES IntroductionIdeal EnvironmentTypical Environment Late Involvement Environment ReferencesPROJECT PLANNINGIntroductionPlanning Environment Estimation Factors and ImpactsPlanning Methodology and ToolsSample Plan for Performance Support ProjectsPlanning for Electronic Performance Support Products ReferencesNEEDS ASSESSMENT AND TASK ANALYSIS IntroductionDevelopment Environment ConstraintsNeeds Assessment MethodsTask Analysis for Performance SupportReferencesMATCHING PERFORMANCE SUPPORT METHODS TO TASK REQUIREMENTSIntroductionDetermining Skill and Knowledge Requirements Performance Support Considerations and Alternatives Performance Support Selection Aid ReferencesGENERAL DESIGN GUIDANCE IntroductionUser ConsiderationsInformation PresentationLayout and Structuring ConsiderationMedia Selection Use of ColorIconsAccessibilityInternationalization ReferencesDEVELOPING PERFORMANCE SUPPORT PRODUCTSIntroductionDocumentationPerformance Aids Online HelpCoaches, Advisors and Wizards Instruction Electronic Performance SupportIterative Approach to Electronic Performance SupportReferencesTESTING PERFORMANCE SUPPORT PRODUCTS IntroductionWhen to TestTest Planning Developmental Testing--Heuristic EvaluationDevelopmental Testing--Alpha Testing Usability TestingBeta Testing Product TestingFollow-up Evaluation Test ReportingReferencesAppendices