Develop Your Interpersonal and Self-Management Skills: a Practical Resource for Healthcare Administrative and Clerical Staff

✍ Scribed by Gandhi, Hussain; Stainsby, Karen

Publisher: CRC Press
Year: 2016
Tongue: English
Leaves: 151
Category: Library

No coin nor oath required. For personal study only.

✦ Table of Contents

Content: Front Cover
Contents
Dedication
Foreword
Preface
About the author
Acknowledgements
Getting the most from this book
PART I: COMMUNICATION
1. Good communication
2. Communicating with people 'in difficulty'
3. Communicating with people whose behaviour is challenging
4. Communicating when there is a difference
5. Faceless communication
PART II: MANAGING YOURSELF
6. So much to do, so little time
7. Handling problems, choices and dilemmas
PART III: WORKING TOGETHER
8. Collaborating
9. Speaking your mind and striking bargains
PART IV: TAKING CARE OF YOURSELF. 10. Emotional wellbeing11. Understanding yourself
Final thoughts
Resources
Answers to 'Who Said This?'
Back Cover.

✦ Subjects

Medical personnel and patient.

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