Determining the relative importance of critical factors in delivering service quality of banks

✍ Scribed by Kumar, Mukesh; Tat Kee, Fong; Taap Manshor, Amat

• Book ID: 121206251
• Publisher: Emerald Group Publishing Limited
• Year: 2009
• Tongue: English
• Weight: 134 KB
• Volume: 19
• Category: Article
• ISSN: 0960-4529
• DOI: 10.1108/09604520910943198