Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process

✍ Scribed by Jay R. Galbraith

Publisher: Jossey-Bass
Year: 2005
Tongue: English
Leaves: 204
Edition: 1
Category: Library

No coin nor oath required. For personal study only.

✦ Synopsis

Designing the Customer-Centric Organization offers today???s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices

📜 SIMILAR VOLUMES

Designing the Customer-Centric Organizat

📁 Designing the Customer-Centric Organization: A Guide to Strategy, Structure, and Process

✍ Jay R. Galbraith 📂 Library 📅 2005 🏛 Jossey-Bass 🌐 English

Designing the Customer-Centric Organization offers today???s business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the fiel

Customer-Centricity in Organized Retaili

📁 Customer-Centricity in Organized Retailing: A Guide to the Basis of Winning Strategies

✍ Manoj Kumar Dash, Manash Kumar Sahu, Jishnu Bhattacharyya, Shivam Sakshi 📂 Library 📅 2023 🏛 Palgrave Macmillan 🌐 English

This book provides a compendium of cutting-edge knowledge for an efficacious retailing strategy, with lessons from the organized retailing sector in India. It explores customer needs and their impact on developing successful retailing strategies and organized retailing in emerging economies

Handbook on Customer Centricity: Strateg

📁 Handbook on Customer Centricity: Strategies for Building a Customer-Centric Organization

✍ Robert W. Palmatier (editor), Christine Moorman (editor), Ju-Yeon Lee (editor) 📂 Library 📅 2019 🏛 Edward Elgar 🌐 English

Drawing on the expertise of leading marketing scholars, this book provides managers and researchers with insights into the fundamentals of customer centricity and how firms can develop it. Customer centricity is not just about segmentation or short-term marketing tactics. Rather, it represents an or

Designing organizations: an executive br

📁 Designing organizations: an executive briefing on strategy, structure, and process

✍ Jay R. Galbraith 📂 Library 📅 1995 🏛 Jossey-Bass Publishers 🌐 English

Designing Organizations: Strategy, Struc

📁 Designing Organizations: Strategy, Structure, and Process at the Business Unit and Enterprise Levels

✍ Jay R. Galbraith 📂 Library 📅 2014 🏛 Jossey-Bass 🌐 English

This Third Edition of the groundbreaking book Designing Organizations offers a guide to the process of creating and managing an organization (no matter how complex) that will be positioned to respond effectively and rapidly to customer demands and have the ability to achieve unique

Organizational Strategy, Structure, and

📁 Organizational Strategy, Structure, and Process

✍ Raymond E. Miles; Charles C. Snow 📂 Library 📅 2003 🏛 Stanford University Press 🌐 English

"Books and articles come and go, endlessly. But a few do stick, and this book is such a one. Organizational Strategy, Structure, and Process broke fresh ground in the understanding of strategy at a time when thinking about strategy was still in its early days, and it has not been displaced since.