Designing Metrics - Crafting Balanced Measures for Managing Performance

✍ Scribed by Frost, Bob

• Publisher: Measurement International
• Year: 2007
• Tongue: English
• Leaves: 77
• Category: Library

✦ Synopsis

This book was written specifically to equip people in organizations, functional areas, and workgroups in all types of organizations to understand and develop performance measures. Designing Metrics organizes and clarifies the work of designing metrics, with sections that focus on need and benefits of balanced metrics, the most useful frameworks for designing metrics, how to use the frameworks, and how to get the work done in your organization or workgroup. Designing Metrics contains essential material on how to develop balanced metrics. It is brief and written for easy reading, to help everyone get familiar with the tools and methods for designing and developing metrics.
Content:
• Front Matter
• Preface
• Table of Contents
•Part I. Introduction 1. The New Metrics
2. Multiple Perspectives
3. A Balancing Act
• 4. Valuable Change
•Part II. Measurement Frameworks 5. Introduction
6. Balanced Scorecard
7. Strategy Maps
8. Stakeholder Framework
9. Program Logic Model
10. Enterprise Performance Framework
11. Cascading Framework
•Part III. Using the Frameworks• 12. Which Framework?
• 13. Critical Success Factors
• 14. Translating to Measures
• 15. How Many Measures?
•Part IV. Staying on Track• 16. Signs of Success
• 17. Signs of Trouble
•Part V. Doing the Work• 18. Starting Right
19. Telling the Story
• References and Notes