Designing Delivery

✍ Scribed by Sussna, Jeff

Publisher: O'Reilly Media Incorporated
Year: 2015
Tongue: English
Edition: 1st edition
Category: Library

No coin nor oath required. For personal study only.

✦ Synopsis

Now that we're moving from a product economy to a digital service economy, software is becoming critical for navigating our everyday lives. The quality of your service depends on how well it helps customers accomplish goals and satisfy needs. Service quality is not about designing capabilities, but about making-and keeping-promises to customers. To help you improve customer satisfaction and create positive brand experiences, this pragmatic book introduces a transdisciplinary approach to digital service delivery. Designing a resilient service today requires a unified effort across front-office and back-office functions and technical and business perspectives. You'll learn how make IT a full partner in the ongoing conversations you have with your customers. Take a unique customer-centered approach to the entire service delivery lifecycle Apply this perspective across development, operations, QA, design, project management, and marketing Implement a specific quality assurance methodology that unifies those disciplines Use the methodology to achieve true resilience, not just stability.

✦ Subjects

Industrial management;New products;Product differentiation;Product management;Electronic books

📜 SIMILAR VOLUMES

Service Design and Delivery

📁 Service Design and Delivery

✍ Jagdeesh S. Dhaliwal, Mairi Macintyre, Glenn Parry (auth.), Mairi Macintyre, Gle 📂 Library 📅 2011 🏛 Springer US 🌐 English

Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of different processes employed by service organizations, the book emphasizes management of service in relation to products. It no

Training Design & Delivery (summary)

📁 Training Design & Delivery (summary)

✍ Geri Mcardle 📂 Library 📅 2009 🏛 getAbstract 🌐 English

getAbstract Summary: Get the key points from this book in less than 10 minutes.Whether you train, manage trainers or are merely interested in the topic, this little guide offers plenty of useful information. Geri E. McArdle not only helps you understand the importance of training and wh

Power Delivery Network Design Training

📁 Power Delivery Network Design Training

✍ Qualcomm Technologies Inc. 📂 Library 📅 2014 🏛 Qualcomm Technologies Inc. 🌐 English

Integrated Design and Delivery Solutions

📁 Integrated Design and Delivery Solutions

✍ Matthijs Prins; Robert Owen 📂 Library 📅 2010 🏛 Taylor & Francis Group 🌐 English

Integrated Design and Delivery Solutions (IDDS) represent a significant new research trajectory in the integration of architecture and construction through the rapid adoption of new processes. This book examines the ways in which collaboration and new methods of contracting and procurement enhance s

Nanomedicines : design, delivery and det

📁 Nanomedicines : design, delivery and detection

✍ Martin Braddock, Keiji Numata, Amy Phillips, Rudy Juliano, Jinzi Zheng, Fabian K 📂 Library 📅 2016 🏛 Royal Society of Chemistry 🌐 English

Nanomedicines and nanopharmacology is a rapidly developing and evolving field with new techniques and applications under constant development. This book will provide an overview of the chemistry of nanocarrier design and the considerations that need to be made when developing a nanomedicine. Prov

Nanomedicines: design, delivery and dete

📁 Nanomedicines: design, delivery and detection

✍ Braddock, Martin 📂 Library 📅 2016 🏛 Royal Society of Chemistry 🌐 English