Design Thinking for Software Engineering: Creating Human-oriented Software-intensive Products and Services (Progress in IS)

✍ Scribed by Jennifer Hehn (editor), Daniel Mendez (editor), Walter Brenner (editor), Manfred Broy (editor)

• Publisher: Springer
• Year: 2022
• Tongue: English
• Leaves: 231
• Category: Library

✦ Synopsis

This book explores the possibility of integrating design thinking into today’s technical contexts. Despite the popularity of design thinking in research and practice, this area is still too often treated in isolation without a clear, consistent connection to the world of software development.

The book presents design thinking approaches and experiences that can facilitate the development of software-intensive products and services. It argues that design thinking and related software engineering practices, including requirements engineering and user-centric design (UX) approaches, are not mutually exclusive. Rather, they provide complementary methods and tools for designing software-intensive systems with a human-centric approach.

Bringing together prominent experts and practitioners to share their insights, approaches and experiences, the book sheds new light on the specific interpretations and meanings of design thinking in various fields such as engineering, management, and information technology. As such, it provides a framework for professionals to demonstrate the potential of design thinking for software development, while offering academic researchers a roadmap for further research.

✦ Table of Contents

Design Thinking for Software
Engineering
Introduction and Overview
Cluster Method
Cluster Governance
Cluster Use Cases
References
Contents
About the Authors
Interview with Manfred Broy and Walter Brenner About Design Thinking and Requirements Engineering
State of the Art
Opportunities
Deficits
State of the Practice
Skills and Competencies
Challenges
Goals for the Book
Combining Design Thinking and Software Requirements Engineering to Create Human-Centered Software-Intensive Systems
Introduction
Requirements Engineering and its Limitations
Design Thinking and Requirements Engineering: Two Distinct, Yet Complementary Approaches
Contribution and Outline
Previously Published Material
Conceptual Background
Design Thinking as a Human-Centered Problem-Solving Approach
Design Thinking on an Operational Level
Design Thinking Process
Design Thinking Toolbox
Design Thinking Mindset
Artifact-Based Requirements Engineering and the AMDiRE Approach
Overview of AMDiRE Components
AMDiRE Artifact Model
An Artifact Model for Design Thinking
An Integrated Artifact Model Combining Design Thinking and Requirements Engineering
Development of an Integrated Artifact Model
Integrated Artifact Model
Organizational Model
Findings and Practical Implications
Operationalization Strategies
Overview
Three Strategies to Operationalize and Integrate Design Thinking
Upfront Design Thinking
Infused Design Thinking
Continuous Design Thinking
Discussion
Synthesis of Findings
Leveraging the Best of Both Worlds
A Comprehensive Blueprint for Innovative Software-Intensive Systems
There is No One Size Fits All´´-Integration Strategy Conclusion Appendix Artifact Description Context Specification Requirements Specification System Specification References From Design Thinking in Software Engineering to Digital Design as a New Profession: An Essay on Methods and Professions for Sh... Experiences with Design Thinking in Software Projects Design Thinking is Rooted in Industrial Design Experiences on the Limits of Design Thinking for Software Projects: Two Examples Design Thinking as a Tool Within a Large Software Project Unfinished Design Thinking as a Starting Point Intermediate Conclusion for Design Thinking Research and Practice for Software-Intensive Systems Who is the Industrial Designer in Software Engineering? Why is There No Profession Like Industrial Design for Software? We Need a Dedicated Design Profession that is Able to Design with Software! Digital Design as a New Profession for Shaping Digital Solutions Competence Profile of Digital Designers at a Glance Conclusion: Process Competence as a Core Success Factor for Design of Products with Software Aspects Outlook: Studying Concrete Examples is More Promising than Studying Methods References The Hybrid Model: Combination of Big Data Analytics and Design Thinking The Combination of Big Data Analytics and Design Thinking Categories of Combined Models The Hybrid Mindset The Hybrid Teams The Hybrid Process The Hybrid Toolkit The Power of AI-Enhanced Data Processing Value Add of the Hybrid Model Practical Example On the Point References The Collective Process Framework DTScrum for Integrating Design Thinking into Scrum Introduction Background Scrum Design Thinking Obstacles and Challenges of the Integration Resource Allocation Competing Views and Different Kinds of Problems Coordination and Communication The Collective Process Framework DTScrum Multidisciplinary Knowledge Café Diverge into Design Thinking and Scrum Irrational Beliefs and Lateral Thinking Causal Reasoning and Organized Thinking Converge Conclusion References RE-DT-UX: Moving from a Discipline-Based Approach to a Role-Based One Introduction Joining Forces to Create Offerings with Great UX OurOld´´ Discipline-Based Approach
Usability Engineer
Design Thinker
Requirements Engineer
Why We Need a Unified Approach
No or Very Limited Market(segment) (Over)view, No Business Model, No Bundling, Vision and Scope (VandS) Not Existent or Not Ag...
Non-existing Lead or Insufficient Customer Availability
Missing Domain Experience and Domain Expertise
Missing Customer Insights: User Experience Not Investigated Due to Misprioritization, Too Little Knowledge on Importance of UX
Missing Strong Lead/Visionary
A Role-Based Approach
How They Work Together
Conclusion
Outlook
References
Understanding the Introduction of Design Thinking as a Change Process
Introduction
Case Study
What Does Change Management Mean?
3-Phase-Model According to Kurt Lewin
7-Phase-Model According to Streich
Resistance
Communicate Change
Conclusion
References
From Project Plans and Backlogs to Strategic Roadmaps: The Evolution Toward Value-Oriented Thinking in Requirements Engineering
Design Thinking Is Desirability-Heavy While Requirements Engineering Is Feasibility-Heavy
Project Plans Resist Adaptation to New Insights and Trigger the Wrong Conversations
Backlogs Foster Reactive Bottom-Up Thinking Instead of Top-Down Value Orientation
Strategic Roadmaps Foster Value-Oriented Thinking Throughout the Development Process
Communication and Alignment Between Stakeholders
Holistic Overview for Strategic Prioritization
Prioritization Through Meaningful Levels of Granularity
Changes and Implications
Conclusion
References
Managing Tensions in Research Consortia with Design Thinking Artifacts
Introduction
Related Work
Case Description
Defining a Use Case with the Double Diamond Process
Model Development
Analysis
Implications and Conclusion
References
Platform Design with Design Thinking and Scrum: An Experience Report from Deutsche Bundesbank
Introduction
Project Context and Description
Phase 1 Exploration´´ Phase 2IT-Prototyping´´
Phase 3 Final Prototype´´ Outlook for Phase 4Go-Live´´
Key Learnings
Reference
Design Thinking in a Large Manufacturing Organization: Designing a Smart Support System for the Shop Floor
Introduction: Design Thinking in Manufacturing
Description: Our Approach to Design Thinking in Three Phases
Phase 1 Need Finding´´ Phase 2Prototyping and Testing´´
Phase 3 ``Implementing´´
Reflection: Critical Success Factors and Global Analysis
Conclusion: Key Takeaways and Lessons Learned
References
Digital Platform Design at the Edge of Complexity: The Value of Design Thinking to Balance Between Configuration and Customiza...
Introduction
Theoretical Foundation
Platform Types: On Seeing the Forest for the Trees
Platform Economics: On Economies of Scale and Scope
Platform Modularity: On Complexity and Variety
Platform Design (Thinking): On Configuration and Customization
Approach
The Value of Design Thinking for Digital Platform Design
Mindset: Increasing Variety of Addressed Problems per Solution
Process: Considering the Lifecycle and Setting Boundaries
Toolset: Combining Design Methods with Modular Operators
Concluding Remarks
References
Design Thinking in Healthcare-Enabler for Digitalization in Complex Environments: Why Healthcare Is Adequate to Proof the Pote...
Two Different Worlds
The Complexity in Healthcare
Design Thinking in Action
Example 1: Prototyping the New ED and Outpatient Processes at a Pediatric University Hospital
Example 2: Designing a Central Operations Center Software
Example 3: Design Thinking as Game Changer in Healthcare Digitalization
Benefits
Challenges
Summary
References
It Takes Two to Tango: Design Thinking and Design Patterns for Better System Development
Introduction
Background and Related Work
Design Thinking
Design Patterns
Developing Smart Personal Learning Assistants Using Design-Thinking and Design Patterns
Finding the Design Solution Using Design Thinking
Developing the Design Solution Using Design Patterns
Overall Evaluation of the Development Process and Legal Assessment
Evaluation of the Development Process
Legal Assessment of the Developed SPLA
Conclusion
References
Epilog: From Requirements Engineering to Design Thinking
Epilog
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