✦ LIBER ✦

Design issues

Book ID: 115068917
Publisher: American Cancer Society
Year: 1980
Tongue: English
Weight: 383 KB
Volume: 30
Category: Article
ISSN: 0007-9235
DOI: 10.3322/canjclin.30.4.196

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## Abstract A heightened awareness of the fundamental behavioral science principles underlying human interactions can be translated directly into service design. Service encounter design can be approached with the same depth and rigor found in goods production. Service encounters can be designed to