Design for Six Sigma for Service (Six SIGMA Operational Methods)
β Scribed by Kai Yang
- Publisher
- McGraw-Hill Professional
- Year
- 2005
- Tongue
- English
- Leaves
- 466
- Edition
- 1
- Category
- Library
No coin nor oath required. For personal study only.
β¦ Synopsis
The primary objective of this new book is to provide a comprehensive reference for those who work in a service industry setting. Unlike Design for Six Sigma a Roadmap for Product Development, this new book will address the 5 leading issues in the service industry, which are customer satisfaction, cost reduction, value improvement, change management and process performance measurements.
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