Decision making in service industries : a practical approach

✍ Scribed by Javier Faulin; et al

Publisher: CRC Press
Year: 2013
Tongue: English
Leaves: 452
Category: Library

No coin nor oath required. For personal study only.

✦ Table of Contents

Content: Stochastic decision making in information technology services delivery / Aliza R. Heching and Mark S. Squillante --
Simulation-based studies on dynamic sourcing of customers under random supply disruptions / Sanad H. Liaquat, Pragalbh Srivastava, and Lian Qi --
Customer perceptions of quality and service system design / George N. Kenyon and Kabir C. Sen --
Data mining and quality in service industry : review and some applications / Teresa Oliveira, Amílcar Oliveira, and Alejandra Pérez-Bonilla --
Software for solving real service-management problems / Elena Pérez-Bernabeu ... [et al.] --
Logistics and retail pharmacies : providing cost-effective home delivery of prescriptions / Yi-Chin Huang, Michael J. Fry, and Alex C. Lin --
Improving pharmacy operations using computer simulation / Alberto Isla, Alex C. Lin, and W. David Kelton --
Patient prioritization in emergency departments : decision making under uncertainty / Omar M. Ashour and Gül E. Okudan Kremer --
Using process mapping and capability analysis to improve room turnaround time at a regional hospital / John F. Kros and Evelyn C. Brown --
Decision making in logistics outsourcing from the standpoint of hiring companies / Renata Albergaria de Mello Bandeira, Luiz Carlos Brasil de Brito Mello, and Antonio Carlos Gastaud Maçada --
Revenue management of transportation infrastructure during the service life using real options / Hongyan Chen and Ruwen Qin --
Evaluating different cost-benefit analysis methods for port security operations / Galina Sherman ... [et al.] --
Vehicle routing in service industry using decision support systems / Buyang Cao and Burcin Bozkaya --
Decision support for information technology (IT) service investments under uncertainty / Magno Jefferson de Souza Queiroz and Jacques Philippe Sauvé --
An inventory criticality classification method for nuclear spare parts : a case study / Natalie M. Scala, Jayant Rajgopal, and Kim LaScola Needy --
Service technology, pricing, and process economics in banking competition / David Y. Choi, Uday S. Karmarkar, and Hosun Rhim.

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