๐”– Bobbio Scriptorium
โœฆ   LIBER   โœฆ

[Decision Engineering] Complex Engineering Service Systems || A Framework for Service Information Requirements

โœ Scribed by Ng, Irene; Parry, Glenn; Wild, Peter; McFarlane, Duncan; Tasker, Paul


Book ID
118055648
Publisher
Springer London
Year
2011
Tongue
English
Weight
352 KB
Edition
2011
Category
Article
ISBN
0857291890

No coin nor oath required. For personal study only.

โœฆ Synopsis


For manufacturers of complex engineering equipment, the focus on service and achieving outcomes for customers is the key to growth. Yet, the capability to provide service for complex engineered products is less understood. Taking a trans-disciplinary approach, Complex Engineering Service Systems covers various aspects of service in complex engineering systems, with perspectives from engineering, management, design, operations research, strategy, marketing and operations management that are relevant to different disciplines, organisation functions, and geographic locations. The focus is on the many facets of complex engineering service systems around a core integrative framework of three value transformations โ€“ that of material/equipment, information and people. Complex Engineering Service Systems is the outcome of the EPSRC/BAE Systems S4T (Service Support Solutions: Strategy and Transition) research programme of 10 universities and 27 researchers, which examined how high-value manufacturers of complex engineering products adapt to a multi-partnered environment to design and deliver value in a service system. ย  Complex Engineering Service Systems aims to be the main source of knowledge for academics and professionals in the research and practice of contracting, managing, designing, leading, and delivering complex engineering service systems. The book takes a value-based approach to integrating equipment and human factors into a total service provision. In doing so, it aims to advance the field of service systems and engineering.


๐Ÿ“œ SIMILAR VOLUMES


A case for service systems engineering
โœ James M. Tien; Daniel Berg ๐Ÿ“‚ Article ๐Ÿ“… 2003 ๐Ÿ› SP Systems Engineering Society of China ๐ŸŒ English โš– 297 KB