Customers' requirements for natural language systems: results of an inquiry

✍ Scribed by Katharina Morik

• Publisher: Elsevier Science
• Year: 1984
• Weight: 818 KB
• Volume: 21
• Category: Article
• ISSN: 0020-7373
• DOI: 10.1016/s0020-7373(84)80067-x

✦ Synopsis

Application-oriented work on natural language systems (NLSs) is not only to be justified by linguistic or software ergonomic considerations, but also by the needs and requirements of the users and customers. While several user studies exist, systematic evaluation studies for particular NLSs, and experience with applied NLSs, no study has yet been published that determines the demand for NLSs and the requirements of potential customers.

This article presents in detail the results from a market inquiry in the field of German NLSs. The statistical data from the quantitative inquiry and examples stemming from the qualitative inquiry are analysed.

2. Methodological questions

The methodological questions connected with a market inquiry are what to ask about, how to ask, and whom to ask.

-t This topic is discussed in Reisner (1981), Shneiderman (1981) andVon Hahn (1982), to name but three.