Customers’ perceptions of service quality: Do servers’ age stereotypes matter?

✍ Scribed by Hsiang-Fei Luoh; Sheng-Hshiung Tsaur

• Book ID: 116556369
• Publisher: Elsevier Science
• Year: 2011
• Tongue: English
• Weight: 198 KB
• Volume: 30
• Category: Article
• ISSN: 0278-4319
• DOI: 10.1016/j.ijhm.2010.09.002