Customers and competition: a contingency analysis of local government reform

✍ Scribed by Robert Jones; Peter McLean

• Publisher: John Wiley and Sons
• Year: 1998
• Tongue: English
• Weight: 137 KB
• Volume: 7
• Category: Article
• ISSN: 1086-1718
• DOI: 10.1002/(sici)1099-1697(199812)7:8<469::aid-jsc403>3.0.co;2-j

✦ Synopsis

Employs the two concepts of customer-orientation and competitive-orientation to develop a model of local government reform routes.

. Identi®es three different generic reform routesÐincremental, dismantled, and decentralisedÐand analyses the essential features of each.

. Applies the model to the reform routes of three local councils in NSW, Australia.