Customer‐orientated Six Sigma in call centre performance measurement

✍ Scribed by McAdam, Rodney; Davies, John; Keogh, Bill; Finnegan, Anthony

• Book ID: 121716392
• Publisher: Emerald Group Publishing Limited
• Year: 2009
• Tongue: English
• Weight: 887 KB
• Volume: 26
• Category: Article
• ISSN: 0265-671X
• DOI: 10.1108/02656710910966110