Customer service programs in ARL libraries: compiled by George J. Soete. SPEC Kit 231. Washington, D.C.: Association of Research Libraries, Office of Leadership and Management Services, 1998. 93p. $40.00 ($25.00 ARL members), plus $6.00 (shipping and handling). ISSN 0160-3582. For information about SPEC Kits, see http:// www.arl.org/spec/specdesc.html

✍ Scribed by Peter Hernon

• Book ID: 114111841
• Publisher: Elsevier Science
• Year: 1998
• Tongue: English
• Weight: 277 KB
• Volume: 24
• Category: Article
• ISSN: 0099-1333
• DOI: 10.1016/s0099-1333(98)90015-5