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Customer satisfaction and loyalty in online and offline environments

✍ Scribed by Venkatesh Shankar; Amy K. Smith; Arvind Rangaswamy

Book ID: 117361462
Publisher: Elsevier Science
Year: 2003
Tongue: English
Weight: 331 KB
Volume: 20
Category: Article
ISSN: 0167-8116
DOI: 10.1016/s0167-8116(03)00016-8

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