Customer satisfaction and competitiveness in the Chinese E-retailing: Structural equation modeling (SEM) approach to identify the role of quality factors

✍ Scribed by Subramanian, Nachiappan (author);Gunasekaran, Angappa (author);Yu, Jie (author);Cheng, Jiang (author);Ning, Kun (author)

• Book ID: 120570086
• Publisher: Elsevier Science
• Year: 2014
• Tongue: English
• Weight: 961 KB
• Volume: 41
• Category: Article
• ISSN: 0957-4174
• DOI: 10.1016/j.eswa.2013.07.012