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Customer Roles in Service Supply Chains and Opportunities for Innovation

✍ Scribed by Sampson, Scott E.; Spring, Martin


Book ID
119859010
Publisher
John Wiley and Sons
Year
2012
Tongue
English
Weight
356 KB
Volume
48
Category
Article
ISSN
1523-2409

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EXPLORING PROCESSES FOR CUSTOMER VALUE I
✍ Daniel J. Flint; Everth Larsson; Britta Gammelgaard πŸ“‚ Article πŸ“… 2008 πŸ› Wiley (John Wiley & Sons) 🌐 English βš– 764 KB

This paper reports results from a study designed to assess the extent to which firms across industries and several countries lay the groundwork for and use customer value insight, supply chain learning, and innovation processes. The cross‐sectional study serves as an exploration of the theoretical r