Customer Relationship Management using Business Intelligence

✍ Scribed by Graham R. Sturdy

• Publisher: Cambridge Scholars Publishing
• Year: 2012
• Tongue: English
• Leaves: 415
• Category: Library

✦ Synopsis

This is an important text for all students and practitioners of Business Intelligence (BI) and Customer Relationship Management (CRM). It provides a comprehensive resource for understanding and implementing Enterprise Resource Planning (ERP) and BI solutions within the organisational context. It provides an in-depth coverage of all key areas relating to the implementation of ERP and BI systems. It provides unique practical guidance on implementing ERP and BI strategies as formulated by the author and a range of academic practitioners and industry experts. Importantly, it demonstrates how these systems can be implemented in a real-world environment and in a way that provides strategic alignment that is compatible with the strategic vision of the organisation. The author presents a “BI Psychology Adoption Model” which represents new and innovative thinking in relation to how employees within organisations react to the introduction of new technology within the workplace.

✦ Table of Contents

TABLE OF CONTENTS
LIST OF FIGURES
LIST OF TABLES
LIST OF ABBREVIATIONS
ACKNOWLEDGEMENTS
ABOUT THE AUTHOR
FOREWORD
INTRODUCTION
CHAPTER ONE
CHAPTER TWO
CHAPTER THREE
CHAPTER FOUR
CHAPTER FIVE
CHAPTER SIX
CHAPTER SEVEN
CHAPTER EIGHT
CHAPTER NINE
CHAPTER TEN
CHAPTER ELEVEN
CHAPTER TWELVE
POSTSCRIPT
APPENDIX ONE
APPENDIX TWO
APPENDIX THREE
APPENDIX FOUR
APPENDIX FIVE
APPENDIX SIX
APPENDIX SEVEN
REFERENCES
INDEX