Customer relationship management in call centers: The uneasy process of re(form)ing the subject through the ‘people-by-numbers’ approach

✍ Scribed by Catrina Alferoff; David Knights

• Book ID: 108152917
• Publisher: Elsevier Science
• Year: 2008
• Tongue: English
• Weight: 242 KB
• Volume: 18
• Category: Article
• ISSN: 1471-7727
• DOI: 10.1016/j.infoandorg.2007.10.002