Customer relationship management and networked healthcare in the pharmaceutical industry

[Management for Professionals] Customer

[Management for Professionals] Customer Relationship Management in the Financial Industry || The Evolution of Customer Relationships and Customer Value

✍ Rajola, Federico 📂 Article 📅 2013 🏛 Springer Berlin Heidelberg 🌐 German ⚖ 549 KB

An integrated view of IT and business processes through extended IT governance allows financial institutions to innovate operations which improve business and organizational performance. However, financial institutions still face challenges with CRM systems in delivering expected results due to lack

[Management for Professionals] Customer

[Management for Professionals] Customer Relationship Management in the Financial Industry || Conclusion

✍ Rajola, Federico 📂 Article 📅 2013 🏛 Springer Berlin Heidelberg 🌐 German ⚖ 46 KB

An integrated view of IT and business processes through extended IT governance allows financial institutions to innovate operations which improve business and organizational performance. However, financial institutions still face challenges with CRM systems in delivering expected results due to lack

[Management for Professionals] Customer

[Management for Professionals] Customer Relationship Management in the Financial Industry || Introduction

✍ Rajola, Federico 📂 Article 📅 2013 🏛 Springer Berlin Heidelberg 🌐 German ⚖ 248 KB

An integrated view of IT and business processes through extended IT governance allows financial institutions to innovate operations which improve business and organizational performance. However, financial institutions still face challenges with CRM systems in delivering expected results due to lack

[Management for Professionals] Customer

[Management for Professionals] Customer Relationship Management in the Financial Industry || CRM 2.0 in the Financial Industry

✍ Rajola, Federico 📂 Article 📅 2013 🏛 Springer Berlin Heidelberg 🌐 German ⚖ 736 KB

An integrated view of IT and business processes through extended IT governance allows financial institutions to innovate operations which improve business and organizational performance. However, financial institutions still face challenges with CRM systems in delivering expected results due to lack

[Management for Professionals] Customer

[Management for Professionals] Customer Relationship Management in the Financial Industry || Organization of Knowledge Discovery and Customer Insight Activities

✍ Rajola, Federico 📂 Article 📅 2013 🏛 Springer Berlin Heidelberg 🌐 German ⚖ 413 KB

An integrated view of IT and business processes through extended IT governance allows financial institutions to innovate operations which improve business and organizational performance. However, financial institutions still face challenges with CRM systems in delivering expected results due to lack

[Management for Professionals] Customer

[Management for Professionals] Customer Relationship Management in the Financial Industry || CRM Project Organization in the Financial Industry

✍ Rajola, Federico 📂 Article 📅 2013 🏛 Springer Berlin Heidelberg 🌐 German ⚖ 506 KB

An integrated view of IT and business processes through extended IT governance allows financial institutions to innovate operations which improve business and organizational performance. However, financial institutions still face challenges with CRM systems in delivering expected results due to lack