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Customer positivity and participation in services: an empirical test in a health care context

✍ Scribed by Gallan, Andrew S.; Jarvis, Cheryl Burke; Brown, Stephen W.; Bitner, Mary Jo

Book ID: 120831488
Publisher: Sage Publications
Year: 2012
Tongue: English
Weight: 359 KB
Volume: 41
Category: Article
ISSN: 0092-0703
DOI: 10.1007/s11747-012-0307-4

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