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✦   LIBER   ✦

Customer knowledge management and the strategies of social software

✍ Scribed by Zhang, Zuopeng (Justin)

Book ID
126662076
Publisher
Emerald Group Publishing Limited
Year
2011
Tongue
English
Weight
312 KB
Volume
17
Category
Article
ISSN
1463-7154

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## Abstract Given the important role being played by knowledge management (KM) systems in the current customer‐centric business environment, there is a lack of a simple and overall framework to integrate the traditional customer relationship management (CRM) functionalities with the management and