Customer focus, service process fit and customer relationship management profitability: the effect of knowledge sharing

✍ Scribed by Fan, Yi-Wen; Ku, Edward

• Book ID: 121010577
• Publisher: Frank Cass & Co. Ltd
• Year: 2009
• Tongue: English
• Weight: 179 KB
• Volume: 30
• Category: Article
• ISSN: 0264-2069
• DOI: 10.1080/02642060802120141