Customer first, it's second nature!

• Publisher: Elsevier Science
• Year: 2003
• Tongue: English
• Weight: 767 KB
• Volume: 2003
• Category: Article
• ISSN: 0262-1762
• DOI: 10.1016/s0262-1762(03)90292-6

✦ Synopsis

Following Aesseal's success as winners of the BPMA Global Customer Service of the Year Award, the Award's sponsor, World Pumps, explains why the Rotherham UK-based designer and manufacturer of mechanical seals and seal support systems deserved to win. "Service the customer to death" is the mantra of Aesseal Managing Director Chris Rea. And while he hopes his staff never quite take the customer service philosophy that far, there is no doubt that keeping customers happy is the number one priority of the UK-based manufacturer of mechanical seals and barrier fluid support systems.