✦ LIBER ✦

Customer Experience Management in Retailing: An Organizing Framework

✍ Scribed by Dhruv Grewal; Michael Levy; V. Kumar

No coin nor oath required. For personal study only.

📜 SIMILAR VOLUMES

Customer Experience Management in Retail

✍ Nancy M. Puccinelli; Ronald C. Goodstein; Dhruv Grewal; Robert Price; Priya Ragh 📂 Article 📅 2009 🏛 Elsevier Science 🌐 English ⚖ 364 KB

A framework for managing customer knowle

✍ Sourav Mukherji 📂 Article 📅 2012 🏛 Elsevier 🌐 English ⚖ 25 KB

An integrative conceptual framework for

✍ Lars Esbjerg; Birger Boutrup Jensen; Tino Bech-Larsen; Marcia Dutra de Barcellos 📂 Article 📅 2012 🏛 Elsevier Science 🌐 English ⚖ 338 KB

Customer relationship management in reta

✍ Joan L. Anderson; Laura D. Jolly; Ann E. Fairhurst 📂 Article 📅 2007 🏛 Elsevier Science 🌐 English ⚖ 137 KB

The customer consequences of returns in

✍ Stanley E. Griffis; Shashank Rao; Thomas J. Goldsby; Tarikere T. Niranjan 📂 Article 📅 2012 🏛 Elsevier Science 🌐 English ⚖ 698 KB

Improving customer experience in tourism

✍ Ram Gopalan; Bindu Narayan 📂 Article 📅 2010 🏛 Elsevier Science 🌐 English ⚖ 550 KB