On customer value and improvement in pro
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Tyson R. Browning
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Article
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2003
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John Wiley and Sons
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English
β 679 KB
## Abstract In an effort to improve company operations and their results, more firms are applying the principles of βLeanββnot only to manufacturing but also to systems engineering processes. Too often, however, this is done with a shallow understanding of Lean and/or without a systems view, in whi