Customer desire expectations about service employees: An analysis of hierarchical relations

✍ Scribed by Rik Pieters; Günther Bottschen; Eva Thelen

• Book ID: 101299589
• Publisher: John Wiley and Sons
• Year: 1998
• Tongue: English
• Weight: 176 KB
• Volume: 15
• Category: Article
• ISSN: 0742-6046
• DOI: 10.1002/(sici)1520-6793(199812)15:8<755::aid-mar3>3.0.co;2-4