Customer complaints in restaurants: Do they differ by service stages and loyalty levels?

✍ Scribed by Young Namkung; SooCheong (Shawn) Jang; Soo Keun Choi

• Book ID: 116556353
• Publisher: Elsevier Science
• Year: 2011
• Tongue: English
• Weight: 285 KB
• Volume: 30
• Category: Article
• ISSN: 0278-4319
• DOI: 10.1016/j.ijhm.2010.07.005