Cross-Cultural Difference in Reactions to Facework During Service Failures

✍ Scribed by Ray Friedman; Mara Olekalns; Sehyung (David) Oh

• Book ID: 114885473
• Publisher: Wiley (Blackwell Publishing)
• Year: 2011
• Tongue: English
• Weight: 293 KB
• Volume: 4
• Category: Article
• ISSN: 1750-4708
• DOI: 10.1111/j.1750-4716.2011.00086.x