𝔖 Bobbio Scriptorium
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Critical success metrics: evaluation at the business level

✍ Scribed by TIM MENZIES

Book ID
102571014
Publisher
Elsevier Science
Year
1999
Tongue
English
Weight
175 KB
Volume
51
Category
Article
ISSN
1071-5819

No coin nor oath required. For personal study only.

✦ Synopsis

If we lack an objective human expert oracle who can assess a system, and if we lack a library of known or desired behavior, how can we assess an expert system? One method for doing so is a critical success metric (CSM). A CSM is an assessment of a running program which re#ects the business concerns that prompted the creation of that program. Given Pre-disaster knowledge, a CSM can be used while the expert system is in routine use, without compromising the operation of the system. A general CSM experiment is de"ned using pre-disaster points which can compare (e.g.) human to expert system performance. Examples of using CSMs are given from the domains of farm management and process control.

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