Crisis Communication: A Stakeholder Approach

✍ Scribed by Martin N. Ndlela

• Publisher: Springer International Publishing;Palgrave Pivot
• Year: 2019
• Tongue: English
• Leaves: 168
• Edition: 1st ed.
• Category: Library

✦ Synopsis

This timely book explores crises as an inevitable part of modern society, which causes ramifications not only for organisations, but also for a diverse range of stakeholders. Addressing the need for organisations to be guided by a stakeholder-oriented approach throughout all phases of the crisis communication process, the author draws upon various business disciplines and covers the management of issues, risk, reputation and relationships. Covering all stages of crisis communication, from pre-crisis to post-crisis, stakeholder engagement is analysed through a series of case studies, with a particular focus on the role of social media. Scholars of corporate communications and business strategy will find this new book undoubtedly useful, and it will be of particular interest to those involved in crisis communication and management.

✦ Table of Contents

Front Matter ....Pages i-xiii
Introduction (Martin N. Ndlela)....Pages 1-14
Stakeholder Approaches in Crisis Management (Martin N. Ndlela)....Pages 15-36
A Stakeholder Approach to Issues Management (Martin N. Ndlela)....Pages 37-51
A Stakeholder Approach to Risk Management (Martin N. Ndlela)....Pages 53-75
A Stakeholder Approach in Managing Reputation (Martin N. Ndlela)....Pages 77-109
A Stakeholder Approach to Inter-organizational Relationships (Martin N. Ndlela)....Pages 111-130
Stakeholder Communications During a Crisis (Martin N. Ndlela)....Pages 131-150
A Stakeholder Approach to Crisis Evaluation (Martin N. Ndlela)....Pages 151-156
Back Matter ....Pages 157-160

✦ Subjects

Business and Management; Corporate Communication/Public Relations; Business Strategy/Leadership; Corporate Social Responsibility; Organization