Crew Resource Management for the Fire Service

✍ Scribed by Randy Okray, Thomas Lubnau II

• Publisher: FireEngineering, PennWell Corp,Pennwell Pub
• Year: 2004
• Tongue: English
• Leaves: 308
• Category: Library

✦ Synopsis

Crew Resource Management for the Fire Service will provide fire service professionals with the necessary communication, leadership, and decision-making tools to operate safely and effectively under stressful conditions, thereby reducing injuries and deaths on the emergency scene. Although the concept of crew resource management has been around since the 1970s, this is the first book to apply CRM to the fire service industry. CRM emphasizes that in most cases technology isn’t the root cause of catastrophe—human error is the culprit. Therefore steps taken to minimize the impact of errors are the keys to reducing the magnitude of the inevitable human failing. This book will be valuable for college classes, and may be used internationally by the fire service, emergency medical services, industrial fire brigades, technical rescue teams, and any other emergency service provider systems.

Features & benefits:

Explains the predictable manner in which firefighters react to stressful situations

Teaches methods and tools to combat these problems to provide safer and more effective operations

Provides a framework for cultural change in fire departments

Perfectly suited for both wildland and structural firefighters

✦ Table of Contents

Content: 1. Crew resource management (CRM) --
Problem with safety programs --
Crew resource management --
2. Organizational safety culture --
Organizational culture change ... not more programs --
The error-free world --
Individual responsibility --
Barriers to implementation --
Creating the safety culture --
3. Mission analysis and planning --
The formula --
Micro-training opportunities --
Positive, proactive attitude --
Accountability --
Risk of operational activity --
Risk-versus-gain analysis --
Risk acceptance --
Changing operational setting --4. Situational awareness --
What is situational awareness? --
How do we train for situational awareness? --
When do we lose situational awareness? --
Clues to loss of situational awareness --
Strategy for maintaining situational awareness --
Memory --
Strategies for increasing memory --
5. Communications --
Types of communications --
What if computers operated like people? --
Why are you communicating? --
Order are made to be followed --
Guilty as charged ... assumptions that could kill you --
I am aware of the problems ... what now? --
The communication system --
Filters --
So what is effective communication? --
6. It's CRM leadership --
Introduction --
Integration --
Trust --
who is the leader? --
what should a leader be doing? --
Too much, too late --
Why worry about building a team? --
Team performance issues --
Building the team --
The organization's role in team-building --
Teams: the leader's responsibilities --
Practical leadership --
Where the rubber meets the road --
7. Followership --
What is followership? --
Tendencies of junior personnel --
Hurry-up syndrome --
Recommendations --
8. Decision-making --
Decision models --
There is a substitute for experience --
Toward better decision-making --
Decision-making aids --
Decision-making environment --
Keys to good decision-making --
On-scene tips --
9. Debriefing and critiques --
Missed opportunities --
Debriefs, critiques, after-action reviews etc. --
The atmosphere is "The Blue Line" --
The pathway to enlightenment --
The dos and the do nots --
SFRM --
The wrap-up --
10. Strategies for implementation --
The training effort.

✦ Subjects

Command and control at fires. Incident command systems. Fire extinction -- Safety measures. Fire fighters -- Protection. Fire departments -- Decision making. Fire Service. Safety Programs. Wildland Fire Suppression.