Credible Checklists and Quality Questionnaires: A User-Centered Design Method

✍ Scribed by Chauncey Wilson

• Publisher: Morgan Kaufmann
• Year: 2013
• Tongue: English
• Leaves: 96
• Edition: 1
• Category: Library

✦ Synopsis

Credible Checklists and Quality Questionnaires starts off with an examination of the critical but commonly overlooked checklist method.

In the second chapter, questionnaires and surveys are discussed. Asking questions sounds simple, but the hard truth is that asking questions (and designing questionnaires) is a difficult task. This chapter discusses being mindful of the choice of words, order of questions and how early questions influence later questions, answer scales and how they impact the user response, questionnaire design, and much more.

The final chapter provides examples of some common questionnaires (both free and fee-based) for assessing the usability of products.

After reading this book, readers will be able to use these user design tools with greater confidence and certainty.

✦ Table of Contents

Credible Checklists and Quality Questionnaires......Page 2
Copyright......Page 3
Introduction......Page 4
Checklists......Page 5
Overview of Checklists......Page 6
Procedure Checklists......Page 8
Evaluation Checklists......Page 9
Feature Checklist......Page 10
Behavior Sampling Checklist......Page 11
Research Checklist......Page 14
When Should You Use a Checklist?......Page 15
Strengths......Page 17
Weaknesses......Page 18
Creating a New Checklist......Page 19
Checklist Philosophy......Page 25
Checklist Heuristics......Page 26
How Do Checklist Evaluations Compare with Other Types of Evaluations?......Page 27
Required, Recommended, or Optional?......Page 28
Certification Criteria......Page 29
References......Page 30
Questionnaires and Surveys......Page 32
Overview of Questionnaires and Surveys......Page 33
When Should You Use Questionnaires and Surveys?......Page 36
Strengths......Page 37
What Do You Need to Use Questionnaires and Surveys?......Page 38
Software......Page 39
Planning and Developing the Questionnaire and Survey......Page 40
Conducting the Questionnaire Study......Page 53
Post-Survey Activities......Page 56
Varying and Extending Questionnaires and Surveys via Mixed-Mode Surveys......Page 57
Using Questionnaires to Compare Products Against a Norm......Page 58
Wording of Questions......Page 61
Questionnaire and Question Length......Page 64
Recall and Memory......Page 65
Ordering of Questions......Page 66
Guidelines for Designing Response Categories......Page 68
Likert Scaling......Page 71
Semantic Differential Scales......Page 73
Questionnaire Layout......Page 74
Rewards and Incentives......Page 75
Data Analysis......Page 76
Exploratory Data Analysis......Page 77
Cross Tabulations......Page 78
References......Page 80
System Usability Scale......Page 83
Procedures for Administering the SUS......Page 85
Data Analysis of the SUS Questionnaire......Page 86
ASQ, CSUQ, and PSSUQ......Page 87
Reliability, Validity, and Related Issues......Page 88
Procedures for Administering the Microsoft Product Reaction Cards......Page 90
Reliability, Validity, and Related Issues......Page 91
Procedures for Administering the QUIS Questionnaire......Page 92
Procedures for Administering the SUMI Questionnaire......Page 93
Data Analysis of the WAMMI......Page 94
References for ASQ, PSSUQ, and CUSQ......Page 95
References for SUMI......Page 96