✍ Scribed by Gail Evans
No coin nor oath required. For personal study only.
Whether you are considering becoming a counsellor, have to provide some form of counselling as part of your job, or are simply interested in communicating well, Counselling Skills For Dummies provides the perfect introduction to the practical basics of counselling.
Starting with a thorough guide to the qualities, knowledge and skills needed to become a ‘listening helper’, the book goes on to provide a framework for a counselling session, helping you to successfully manage a potentially daunting process. It illustrates how you can create a positive relationship between listener and speaker and how asking the right questions is so important to the progression of that relationship. It also shows how you can better understand yourself, which is a crucial step in ensuring that you break down your own barriers to listening.
Counselling Skills for DUMmIES
......Page 0
About the Author......Page 3
Dedication......Page 4
Author’s Acknowledgements......Page 5
Contents at a Glance......Page 7
Table of Contents......Page 9
About This Book......Page 19
Foolish Assumptions......Page 20
How This Book Is Organised......Page 21
Icons Used in This Book......Page 23
Where to Go from Here......Page 24
PART I: Focusing on Yourself First......Page 25
CHAPTER 1: Introducing Counselling Skills......Page 27
Being a Listening Helper......Page 28
Understanding Others......Page 32
Exploring Counselling Further......Page 34
Identifying Obstacles to a Helping Relationship......Page 35
Developing Your Self-Awareness......Page 39
Avoiding Assumptions and Prejudices......Page 44
Continuing Your Personal Development......Page 46
Personal Development Through Personal Therapy......Page 49
Finding a Counsellor......Page 51
Evaluating Your Self-Care......Page 55
Being Aware of Potential Pitfalls......Page 58
Mapping Your Support Network......Page 59
Increasing Your Personal and Professional Supports......Page 62
Monitoring and Reflecting on Your Work......Page 67
Examining Ethical Dilemmas......Page 68
Working with Crisis and Risk......Page 73
Keeping Records......Page 75
PART II: The Listening Helper......Page 79
The Value of Listening......Page 81
The Importance of Your Personal Qualities......Page 82
Knowing What It Takes to Be a Listening Helper......Page 84
Sharing Power in the Relationship......Page 87
Figuring Out How Being a Listening Helper May Affect You......Page 89
Thinking about Other Concerns......Page 93
Thinking on the Fly......Page 96
Reflecting on Practice......Page 97
Developing Your Personal Qualities......Page 99
Working with Active Listening Skills......Page 106
Developing Other Helpful Knowledge......Page 112
Getting Acquainted with Defences......Page 115
Knowing How Defences Operate......Page 116
Responding When You’re Defensive......Page 117
Recognising the Interactive Effects of Defensive Behaviour......Page 122
Realising What You Can Do about Your Defences......Page 123
Seeing Defences in Action......Page 124
PART III: Structuring a Helping Conversation......Page 129
Getting the Relationship Started......Page 131
Setting the Ground Rules......Page 134
Managing the Story or Content......Page 138
Practising Core Conditions......Page 141
Having a Structure in Mind......Page 147
Forming the Relationship......Page 149
Conveying the Core Conditions......Page 150
Exploring the Presenting Problem......Page 160
Mastering the Art of Questions......Page 163
CHAPTER 10: Stage Two: Deepening Understanding......Page 173
Getting Below the Surface......Page 174
Challenging and Confronting......Page 178
Stage Three of the Three-Stage Model......Page 183
Making an Assessment......Page 184
Problem-Solving......Page 186
Looking at Your Own Endings and Transitions......Page 193
Managing the Ending of a Helping Session......Page 195
Managing the Ending of a Helping Relationship......Page 197
Working with Difficult Endings......Page 200
Saying Goodbye......Page 204
Evaluation......Page 207
PART IV: Understanding People and Problems......Page 209
CHAPTER 12: Being Prepared for Common Personal Problems......Page 211
Using the BEST-I BEST-R Model......Page 212
Identifying Signs and Symptoms of Distress......Page 221
Recognising Issues That Cause or Result in Distress......Page 223
CHAPTER 13: Understanding People from a Social Perspective......Page 227
Power in Society and in Helping Relationships......Page 228
Prejudice and Oppression......Page 229
Developing Your Understanding......Page 230
The Influence of Your Setting......Page 236
Working Affirmatively......Page 237
Nature or Nurture?......Page 239
Coping with Transitions......Page 242
Bereavement......Page 244
Disturbed Emotions......Page 247
Relationship Problems and Sexual Issues......Page 252
PART V: Handling Challenges......Page 255
The Influence of Your Role......Page 257
Working through Different Mediums......Page 261
Unplanned, Unexpected, and Difficult Conversations......Page 263
You’re Being Taken Advantage Of......Page 267
You’re Being Messed About......Page 268
You’re Asked to Give More than You Can Give......Page 269
You’re Being Too Nice......Page 270
You’re Making Friends with Your ‘Client’......Page 271
Someone Is Being Harmed......Page 272
You’re the Subject of a Complaint......Page 273
Part VI: The Part of Tens......Page 275
Confronting......Page 277
Immediacy......Page 278
Open Questioning......Page 279
Reflecting......Page 280
Summarising......Page 281
Professional Bodies......Page 283
National Organisations with Volunteering Opportunities......Page 284
Books and Journals......Page 285
Internet Resources......Page 286
Jobs......Page 287
Your Local Library......Page 288
Person Centred Counselling in Action......Page 289
An Incomplete Guide to Using Counselling Skills on the Telephone......Page 290
Referral and Termination Issues for Counsellors......Page 291
Counselling for Toads: A Psychological Adventure......Page 292
Part VII : Appendixes......Page 293
Limits of Listening......Page 295
BEST-I BEST-R in Action......Page 296
Case Study No. 1: Dean, a Struggling Student......Page 297
Case Study No. 2: Louise, a Case of Loss......Page 303
Thinking about the Ethical Dimension......Page 308
Examining Your Motivations for Becoming a Counsellor......Page 313
Being Realistic about Job Opportunities......Page 314
Training and Education for Counselling......Page 315
Gaining Experience......Page 324
Acquiring Accreditation......Page 325
Index......Page 327
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