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Counseling children at a helpline: chatting or calling?

✍ Scribed by Ruben Fukkink; Jo Hermanns

Publisher
John Wiley and Sons
Year
2009
Tongue
English
Weight
97 KB
Volume
37
Category
Article
ISSN
0090-4392

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✦ Synopsis

Abstract

In a quantitative content analysis, the telephone‐based and Web‐based support of the Dutch child helpline were studied. Both adult judges and the children themselves indicated that the quality of chat conversations was better than that of telephone conversations. Both the chat and telephone service succeeded in improving children's well‐being and decreasing the perceived burden of their problems. The findings lend support to offer a combined telephone‐based and Web‐based support for child helplines. © 2009 Wiley Periodicals, Inc.

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