Correct!, prevent!, improve!: driving improvement through problem solving and corrective and preventive action

✍ Scribed by Ketola, Jeanne;Roberts, Kathy

Publisher: ASQ Quality Press
Year: 2003
Tongue: English
Leaves: 134
Category: Library

No coin nor oath required. For personal study only.

✦ Table of Contents

Chapter 1. Corrective and Preventive Action Overview --
Philosophy of Corrective and Preventive Action --
Difference between Corrective and Preventive Action --
Corrective and Preventive Action Defined --
Corrective and Preventive Action As Processes --
ANSI/ISO/ASQ Q9001-2000 Requirements --
8.5.2 Corrective action --
Preventive Action --
8.5.3 Preventive action --
Chapter 2. Getting Started with the Problem-Solving Process --
Symptom or Cause? --
Fast Fix --
Triage Approach --
Chapter 3. Step 1: Describe the Problem --
Problem Description --
Examples of How to Use the 4W/2H/1C Formula for Problems A and B --
Skill Builder --
Chapter 4. Step 2: Investigate the Cause --
How to Start --
Developing the Plan --
Skill Builder --
Chapter 5. Step 3: Select and Test Solutions --
Impact Analysis --
Determining Actions for Solutions --
Practice Session --
Skill Builder --
Chapter 6.

✦ Subjects

Management;Organizational effectiveness;Problem solving;Teams in the workplace;Decision making

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