Corporate apology and crisis communication: The effect of responsibility admittance and sympathetic expression on public's anger relief

✍ Scribed by Lee, Suman; Chung, Surin

• Book ID: 118024299
• Publisher: Elsevier Science
• Year: 2012
• Tongue: English
• Weight: 133 KB
• Volume: 38
• Category: Article
• ISSN: 0363-8111
• DOI: 10.1016/j.pubrev.2012.08.006