Coping Strategies in Call Centres: Work Intensity and the Role of Co-workers and Supervisors

✍ Scribed by Stephen J. Deery; Roderick D. Iverson; Janet T. Walsh

• Book ID: 110977129
• Publisher: John Wiley and Sons
• Year: 2010
• Tongue: English
• Weight: 162 KB
• Volume: 48
• Category: Article
• ISSN: 0007-1080
• DOI: 10.1111/j.1467-8543.2009.00755.x