Contextual Process Digitalization: Changing Perspectives – Design Thinking – Value-Led Design

✍ Scribed by Albert Fleischmann, Stefan Oppl, Werner Schmidt, Christian Stary

• Publisher: Springer
• Year: 2020
• Tongue: English
• Leaves: 282
• Category: Library

✦ Synopsis

This open access book presents an overview and step-by-step explanation of process management. It starts with the individual participants’ perspectives on their work in a process and its structuring and harmonization, and then moves on to its specification in a model and how it is embedded in the organizational and IT environment of the company. Lastly, the book examines the joint processing of instances in the resulting socio-technical systems. A corresponding illustration, which expands with the overview, enables readers to gain a comprehensive understanding of business process management.
The book presents various facets of business process management from the perspective of the participants, and introduces a selection of models that have proved useful in practice. The design of such models supports the transition from a more-or-less unstructured or unsatisfactory way of working to a structured process that corresponds to the ideas of the company and its customers. The book is intended for professionals in industry as well as students in the field of business information systems who are looking for guidelines on how to discover, create and implement real-world processes.

✦ Table of Contents

Preface
Contents
1: Motivation
1.1 Business Processes and Business Process Management
1.2 View of the World, Structuring and Modeling
1.3 Components of a Process Description
1.4 Determining Factors for Process Models and Process Instances
1.5 Process Metrics
1.6 Support Concepts
1.7 Digitalization
1.8 Process for Creating Processes
1.9 Organizational and Technical Implementation
1.10 Success Measurement with Performance Indicators
1.11 Continuous Improvement
1.12 Corporate Governance and Business Process Management
Reference
2: Models
2.1 Model and Reality
2.2 Properties of Models
2.3 Models of the Social Sciences
2.4 Models of Business Administration
2.5 Models of Business Informatics
2.6 Models in Computer Science
2.7 Agent/Actor-Oriented Models
2.8 Conclusion: Models for Business Processes
References
3: Modeling Languages
3.1 Overview
3.2 Flowcharts
3.2.1 Notation Elements
3.2.2 Examples
3.2.3 Classification
3.3 Event-Driven Process Chains
3.3.1 Notation Elements of EPCs
3.3.2 Examples of EPCs
3.3.3 Supplementary Notation Elements in eEPCs
3.3.4 Example of an eEPC
3.3.5 Discussion
3.4 UML Activity Diagrams
3.4.1 Notation Elements
3.4.2 Examples
3.4.3 Classification
3.5 BPMN
3.5.1 Notation Elements for Modeling Process Flows
3.5.2 Examples for Modeling Process Flows
3.5.3 Notation Elements for Controlling Sequence Flow with Events
Start Events
End Events
Intermediate Events and the Event-Based Gateway
3.5.4 Notation Elements for Modeling Communication
3.5.5 Examples for Modeling Communication-Oriented Processes
3.5.6 Notation Elements for Modeling Complex Business Situations
Variants of Activity Modeling
Subprocesses
Types of Tasks
Execution Behavior of Tasks
Event Types
The Link Event
Use of Signals
Handling of Exceptions and Interruptions
Example: Non-interrupting Timer Events
Different Ways of Terminating Processes
The Terminate Event
The Error Event and the Escalation Event
Transactions
Event-Triggered Subprocesses
3.5.7 Choreography Diagrams
3.5.8 Classification
3.6 S-BPM
3.6.1 Notation Elements
3.6.2 Examples
3.6.3 Advanced Forms of Communication Modeling and Exception Handling
Input pools
Business Objects
Message Guards
Behavior Extensions
Choice Segments
3.6.4 Classification
3.7 Comparison
References
4: Contemporary Challenges in Business Process Modeling / Management
4.1 Handling of Complex Processes
4.1.1 Structuring Complex Processes in Flowcharts
4.1.2 Structuring Complex Processes in Event-Driven Process Chains
4.1.3 Structuring Complex Processes as UML Activity Diagrams
4.1.4 Structuring Complex Processes in BPMN
4.1.5 Structuring of Complex Processes in S-BPM
4.2 Readiness for Digitalization
4.2.1 Readiness for Digitalization of Flowcharts
4.2.2 Readiness for Digitalization of Event-Driven Process Chains
4.2.3 Readiness for Digitalization of UML Activity Diagrams
4.2.4 Readiness for Digitalization of BPMN
4.2.5 Readiness for Digitalization in Subject-Oriented Process Specifications
References
5: From Modeling To Digitalization
5.1 Overall Context
5.2 Activity Bundles in Business Process Management
5.2.1 Overview
5.2.2 Analysis and Modeling
5.2.3 Validation
5.2.4 Optimization
5.2.5 Embedding into an Organizational Context
5.2.6 IT Implementation
5.2.7 Operation and Monitoring
5.2.8 Optimization Scenarios in the Case Study
5.3 Introduction to Design Thinking
5.3.1 Core Elements
Empathize (Building Empathy)
Define (Defining Problem)
Ideate (Finding Ideas)
Prototype (Creating prototypes)
Test (Testing prototypes)
5.4 Connecting the Concepts
5.4.1 Overview
5.4.2 User Centricity
5.4.3 Agile Process with Iterations
Conclusion
5.4.4 Interdisciplinary Team
References
6: Preparation of Process Implementation
6.1 Analysis and Modeling
6.1.1 General Information on Articulation and Coordination
6.1.2 CoMPArE/WP
6.1.3 Raising Awareness of Process-Relevant Change Potential
Value Network Analysis
Holomapping
Exchange Analysis
Impact Analysis
Value Creation Analysis
Evaluation
Potentials for Process Analysis and Modeling
6.1.4 Structured Asset Records
General Information
Natural Linguistic Description of Processes
Process Descriptions in Active Form
Tabular Role-Oriented Description
6.1.5 Process Modeling
Selection of the Modeling Language
Modeling by Construction
Modeling by Restriction
Combining Approaches
6.2 Quality Control: Validation and Optimization
6.2.1 Validation
Manual Process Validation
Walk-throughs
Role-Plays
6.2.2 Optimization
References
7: Realization
7.1 Process Documentation
7.2 Linking Elements of the Enterprise Architecture
7.2.1 Overview
7.2.2 People and Organizations
Static Assignment
Dynamic Assignment
7.2.3 Physical Infrastructure
7.2.4 IT Infrastructure
Control Flow
Activities and Data
7.2.5 Combinations of Task Holders
Combination of Humans with IT
Combination of Physical Devices and IT: Cyber Physical Systems
Combination of Humans, Physical Devices, and IT
7.3 Execution and Monitoring
7.3.1 Putting the Process Into Operation
7.3.2 Process Instances
7.3.3 Monitoring
7.3.4 Process Mining
7.3.5 Continuous Improvement
References
8: Industrial Use Case
8.1 Background and Setting
8.2 Implemented Measures
8.3 Achieved Results
References
Index