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Consumers' Emotional Responses to Service Environments

✍ Scribed by Gordon R Foxall; Gordon E Greenley


Book ID
117320259
Publisher
Elsevier Science
Year
1999
Tongue
English
Weight
162 KB
Volume
46
Category
Article
ISSN
0148-2963

No coin nor oath required. For personal study only.


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s energy utilities deregulate and prepare for competition, many are beginning to adopt some version of a service guarantee. Typically these guarantees take the form of a cash or credit payment to customers when specified levels of service are not met by the company. For example, if service is not re