Consumers' Affective Response to Delays at Different Phases of a Service Delivery

✍ Scribed by Laurette Dubé; Bernd H Schmitt; France Leclerc

• Book ID: 109289215
• Publisher: John Wiley and Sons
• Year: 1991
• Tongue: English
• Weight: 592 KB
• Volume: 21
• Category: Article
• ISSN: 0021-9029
• DOI: 10.1111/j.1559-1816.1991.tb00444.x