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Consumer Satisfaction with a Managed Health Care Plan

✍ Scribed by JANE KOLODINSKY

Book ID
111352953
Publisher
John Wiley and Sons
Year
1999
Tongue
English
Weight
746 KB
Volume
33
Category
Article
ISSN
0022-0078

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✍ Teri Root Shaffer; Daniel L. Sherrell πŸ“‚ Article πŸ“… 1997 πŸ› John Wiley and Sons 🌐 English βš– 169 KB πŸ‘ 2 views

The impact of involvement and ambiguity on satisfaction judgments for high-credence property services such as health care has not been studied. This study examines the level and process effects of involvement on satisfaction with two dimensions of a health-care service. We found that higher levels o